PRODUCT · 02

CallCenterAI

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A campaign, not a single call

1. 01

   The list returns to the campaign

   A calling list of hundreds of thousands of people is uploaded as a single campaign and queued; no one waits to be called one by one.

2. 02

   Thousands of concurrent calls per minute

   Agents speak simultaneously; a calling program that would take a team of dozens months to complete moves at system speed, not human speed.

3. 03

   Every language, at once

   The caller's language is detected and the conversation continues in that language. Conversations in different languages run concurrently within the same campaign; there is no need to build a separate team for each language.

4. 04

   Statistics and reporting

   Every conversation is recorded; during and after the campaign, the report shows who was reached, who said what, and how the outcomes are distributed.

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Flow

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Work closed during the call

• Answering inbound calls 24/7

  No keypad menus and no hold queues: the caller explains the issue in their own words, and the agent understands and starts the transaction. The line stays open at night, on weekends, and during peak hours.

• Initiating outbound calls

  The agent initiates collections, payment reminder, appointment confirmation, survey, sales, and notification calls itself and brings each conversation to an outcome.

• Transcript, recording, and summary

  The conversation is recorded, transcribed, and summarized; who said what, and which decision rested on which sentence, can be traced after the fact.

• Appointments and reservations

  Asks for a suitable time and writes it to the calendar; opens, changes, or cancels the booking, and confirms the outcome within the same call.

• Payment request

  In a collections call, it conveys the payment request and proceeds based on the other party's response.

• Simultaneous SMS flow

  Sends an SMS during the conversation: the IBAN and bank details reach the other party without hanging up.

• Writing to CRM and system records

  The outcome of the conversation — the promised payment date, the appointment booked, the updated contact details — is written to the organization's CRM and related records as the call ends.

• Handover to a person

  Matters beyond the agent's authority are handed over to a person; the transcript and summary travel with the handover, so the caller does not have to explain the issue again.

• Personal data can stay within the organization's boundary

  In deployments where conversations carry personal data, the agent runs on the organization's own hardware; audio recordings and transcripts never leave the organization's network.